FAQ
Where are your spices sourced from?
Our spices are sourced from reliable and experienced farms that specialize in cultivating high-quality products. We prioritize working with suppliers who use sustainable farming practices to ensure environmental responsibility.
After harvest, our spices undergo strict quality checks to meet international standards for freshness, flavor, and safety. Each batch is carefully processed to retain its natural aroma and taste. We guarantee that our products are free from harmful additives and contaminants, ensuring they meet the expectations of global customers.
How do you ensure product quality?
Quality is our top priority. Each batch of spices undergoes rigorous quality control measures, including visual inspections, laboratory testing for contaminants, and checks for moisture content.
Certificates of analysis and quality assurance documents are available upon request. Our processing facilities are certified to meet international food safety standards, ensuring consistency in every order. We also monitor supply chains closely to ensure ethical and reliable sourcing practices.
Do you offer samples before purchasing?
Yes, we provide samples of our products for quality testing. Samples are usually available in small quantities, allowing you to evaluate their freshness, flavor, and suitability for your needs.
While the samples are free, customers are typically responsible for covering shipping fees. However, these fees can often be deducted from the total cost of your order upon confirmation. Contact us to arrange for a sample delivery and discuss your specific requirements.
Can I customize my spice blend?
Yes, we offer full customization services for spice blends and packaging. Whether you need a specific chili blend or a mix of spices tailored to your brand, we can work with you to create the ideal product. Our team will assist with ingredient selection, flavor profiling, and packaging design to meet your requirements.
Simply provide us with your specifications, and we will handle the rest. Customization is ideal for businesses seeking private-label options or unique product offerings.
What is your minimum order quantity (MOQ)?
Our minimum order quantity depends on the type of spice. The MOQ is typically 100 kilograms for chili products, while it can vary for other items such as garlic or cinnamon. Bulk orders are encouraged, as they often come with cost savings on both the product and shipping.
If you have a smaller order, contact us to see if we can accommodate your request. We are happy to discuss tailored solutions for special requirements or sample purchases.
What is your packaging process?
Our packaging process is designed to preserve the freshness and quality of our spices. We offer a variety of packaging options, including bulk packaging for manufacturers and smaller retail-friendly packages. Each product is sealed in high-quality, food-grade materials to maintain its aroma and prevent contamination during transit. Custom packaging solutions, such as private labeling and specific design requirements, are also available to meet your brand’s needs. We ensure all packages are sturdy and compliant with international shipping standards.
What are your payment terms?
We offer flexible payment terms to accommodate different customer needs. Payment methods include bank transfers (T/T), PayPal, and Letters of Credit (L/C) for larger orders. For first-time customers, payment is usually required in advance, while long-term clients may qualify for partial deposits and balance payments upon delivery. Detailed terms and conditions will be outlined in the invoice or contract. If you have specific payment requirements, please feel free to discuss them with our sales team.
What is your delivery time?
Delivery times vary depending on order size and destination. For most orders, we process and dispatch products within 10-15 business days after receiving payment. Shipping times will depend on the mode of transport, such as air, sea, or express courier services. We work with trusted logistics partners to ensure timely and secure delivery. Tracking information is provided once your shipment is dispatched, allowing you to monitor its progress until it reaches your location.
What countries do you export to?
We have extensive experience exporting to countries worldwide, including regions in North America, Europe, Asia, the Middle East, and Africa. Our team is knowledgeable about international shipping regulations and ensures all documentation, such as certificates of origin and phytosanitary certificates, are in place. Whether you are a distributor, retailer, or manufacturer, we will work with you to ensure a smooth export process.
